![]() ![]() Oh, and they seem to take pride in the fact that there is no holiday bonus, no vacation time, no benefits, even though you're required to work a full-time shift. ![]() Then there's the fact that they use intrusive and resource-intensive software to monitor your every click so they can second-guess everything you do should they feel the need. In short, be prepared to start supporting a product you barely understand because the training is so weak, without any support yourself because GOD HELP YOU if the answer was in the knowledgebase and you didn't find it (even though basic error message texts aren't quoted in the kb). If you need help, good luck finding out who is even in charge of things because the documentation is so poor and people change roles every few months. You are completely siloed and expected to work within rigid confines of a macro-based system. Just yesterday they shut down all the product-related chatrooms, so there's not even a point of collaboration for agents to learn from each other any more. ![]() When you finally do graduate and start working real tickets, you're largely left to your own resources. Their training program is "here's our knowledgebase with multiple layers of nested wiki-style documents, spend 40 hours a week learning them." They provide practice tickets which are run like you're on a game show, complete with "we can't give you hints" and completely cryptic responses from coaches. #Crossover for work how to#Crossover's problem is that they don't know how to get where they want to go. ![]()
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